Terms and Conditions

Welcome to Totterdown Canteen. By using our website, you agree to comply with the following terms and conditions: • All orders placed through our platform are subject to availability and confirmation. • Prices listed on our website are final unless stated otherwise. • We reserve the right to refuse service to anyone at our discretion. • Any misuse of our platform may result in account suspension. • These terms are subject to change at any time without prior notice.

We do not store credit card details nor do we share customer details with any 3rd parties.
Privacy Policy At Totterdown Canteen, we value your privacy and ensure the protection of your personal data. Our privacy policy outlines: • Collection of personal information such as name, contact details, and payment details. • Usage of cookies to enhance user experience. • Secure processing of payments through trusted third-party providers. • No sharing of personal data with unauthorised third parties. • Users have the right to request data deletion upon account closure.

Delivery Policy We strive to ensure timely and efficient delivery of your orders. Our delivery policy includes: • Estimated delivery time provided at checkout. • Delivery charges vary based on location and order size. • Customers must provide accurate delivery details to avoid delays. • Orders once dispatched cannot be changed or cancelled. • If delivery is delayed due to unforeseen circumstances, we will notify customers promptly.

Refund Policy We aim to provide the best service, but in case of any issues, our refund policy applies: • Refunds are issued for incorrect or undelivered orders. • Customers must report any issues within 24 hours of receiving the order. • Refunds will be processed back to the original payment method within 5-7 business days. • No refunds will be issued for orders that were placed incorrectly by the customer. • In case of disputes, we may request photographic evidence of issues.

Age Policy Totterdown Canteen complies with legal age restrictions for certain products: • Customers must be 18+ to purchase alcoholic beverages and age-restricted items. • A valid ID may be required upon delivery for age-restricted products. • If a customer fails to provide age verification upon delivery, the order will not be fulfilled, and a refund may not be issued. • We reserve the right to refuse service if age verification is not met.

Contact Us For any inquiries, assistance, or feedback, you can reach us at: • Email: www.totterdowncanteen@hotmail.com • Phone: 01179082124 • Live Chat: Available during business hours on our website. • Address: 141 Wells Rd, Totterdown, Bristol, BS4 2BU We strive to respond to all queries within 24 hours.